FAQ

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To extend the wireless range of your AX Pro system, you can use wireless signal repeaters. These devices amplify and re-transmit the signal from your alarm panel to further devices, effectively extending the coverage area of your security system. Make sure to place the repeaters strategically to cover areas with weak signal strength.

Wireless devices in the AX Pro system typically have a battery life of up to 5 to 6 years, depending on usage and device type. To replace the batteries, simply open the device cover (refer to the device manual for specific instructions), replace the batteries with the recommended type, and ensure the correct polarity. Always use high-quality batteries for the best performance and longevity.

To set up push notifications, download and install the Hik-Connect app on your smartphone. Follow the app instructions to add your AX Pro alarm panel and enable push notifications in the app settings. You can customize notification settings for specific events and devices according to your preferences.

Yes, the AX Pro alarm system can operate without an internet connection for local alarm functions. However, an internet connection is required for remote access, notifications, and firmware updates. For optimal functionality and security, it is recommended to maintain an active internet connection.

If you forget your admin password, you will need to contact Hikvision technical support for assistance. Be prepared to provide proof of purchase and the device’s serial number. Technical support will guide you through the process of resetting your password.

Firmware updates for the AX Pro alarm panel can be performed remotely via the Hik-Connect app. Ensure your panel is connected to the internet, and follow the prompts within the app or software to download and install the latest firmware version. It’s crucial to keep your device updated for enhanced security and new features.

Yes, the AX Pro alarm system is compatible with certain third-party IP cameras that support ONVIF protocols. This enables users to integrate their existing IP cameras into the AX Pro system for a unified security solution. However, for the best performance and compatibility, it’s recommended to use Hikvision cameras designed specifically for the AX Pro system. The Hikvision – DS-PDPC12PF-EG2-WB – AX Pro Wireless PIRCAM Detector with Image Verification ColorVu is a PIR with an integrated Image Verification camera. This is an excellent choice to integrate in place of 3rd party CCTV camera. (Read the data sheet for details).

The AX Pro alarm panel is highly scalable, supporting up to 210 devices. This includes a wide range of sensors, detectors, and cameras, allowing users to create a comprehensive security system that meets their specific needs.

The AX Pro alarm devices utilize a proprietary wireless protocol that offers an impressive open-air communication range of over 1,000 meters. However, please note that physical obstructions like walls and large metal objects can significantly reduce this range. It’s recommended to conduct a site survey to ensure optimal placement and signal strength.

Delays or lag in the live feed can be caused by network issues, insufficient bandwidth, or high resolution and frame rate settings that exceed the network’s capabilities. Try lowering the video quality settings or improving your network’s bandwidth.

Download the Hik-Connect app from the Google Play Store or Apple App Store. Create an account and add your Hikvision device by scanning the QR code or entering the serial number manually. Ensure your device is connected to the Internet to access it remotely.

If you forget the admin password, you can use the Hikvision SADP tool to reset it or contact Hikvision support for assistance. You may need to provide the device’s serial number and a proof of purchase.

To configure motion detection, access the device’s web interface or use the IVMS software. Navigate to the camera’s event settings, where you can enable motion detection, adjust sensitivity, and select detection areas. You can also configure actions such as email alerts or recording when motion is detected.

Yes, Hikvision cameras can be used without an Internet connection for local monitoring and recording. However, an Internet connection is required for remote viewing, firmware updates, and accessing advanced features and services.