FAQ

Generally, camera packages do not include the required CAT 6 cables. These are either purchased seperately, or provided by your installer. Every installation is different, and different lengths of cable are required for each camera link in every different environment, so your installer will calculate what is required for your installation.

We do have some Pre-Terminated CAT 6 lengths available if you need them.

• Please note most manufacturers recommend the use of a good quality CAT 6 cable for optimum performance and reliability.

Integrating new CCTV cameras and Network Video Recorders (NVRs) with older existing systems can be challenging due to various compatibility issues. Here are some key factors that affect compatibility:

1. Connection Type: Older CCTV systems often use analog video outputs (like BNC connectors), while modern cameras and NVRs typically use digital IP-based technologies. Adapters or converters may be necessary, or you might need to consider hybrid systems that support both analog and digital inputs.
2. Video Formats and Resolutions: Different systems may support different video formats and resolutions. Newer cameras often provide high-definition video which might not be supported by older NVRs. Ensuring that the resolution and format of the video from the new cameras can be handled by the older system is crucial.
3. Software and Firmware Compatibility: The software or firmware versions of the new cameras and NVRs may not be compatible with those of the existing systems. This can affect the ability to view or record video streams, and may require firmware updates or software patches.
4. Networking Protocols: Newer IP cameras use network protocols that may not be supported by older systems. Protocols like ONVIF (Open Network Video Interface Forum) are designed to ensure interoperability between different manufacturers’ devices, but not all older equipment supports such standards.
5. Physical and Electrical Compatibility: Physical connectors, power supply requirements, and PoE (Power over Ethernet) standards need to be compatible. Newer cameras might use different power specifications than what the older system can provide, requiring additional power solutions.
6. Features and Functionality: Advanced features like motion detection, facial recognition, or analytics provided by new cameras might not be supported by older NVRs. This limitation can prevent users from taking full advantage of newer technologies.
7. Manufacturer and Brand Specific Limitations: Sometimes, certain brands or models are designed to work only within their own ecosystem, limiting the ability to integrate with devices from other manufacturers unless explicitly supported.

To address these issues, it’s often helpful to consult with the manufacturers, a professional installer, or of course our friendly staff who can provide specific guidance on compatibility and necessary upgrades or replacements to ensure a seamless integration of new CCTV cameras and NVRs into existing systems.

When considering the purchase of a security system, particularly from high-quality brands like HikVision, HiLook, and Dahua, there are several factors to take into account. These brands are recognized for their superior quality and features compared to many of the security systems commonly found at hardware, office supply, and general retail stores. Here are the key considerations:

1. Assessment of Risk: Before choosing a security system, it’s crucial to assess the specific risks and security needs of your property. Determine what you are trying to protect against – whether it’s burglary, vandalism, or monitoring access to certain areas. This will help you decide which features are necessary, such as motion detection, night vision, or perimeter alarms.
2. CCTV Options: CCTV (closed-circuit television) is a cornerstone of modern security systems. When evaluating CCTV solutions from HikVision, HiLook, and Dahua:
   • Camera Resolution: Higher resolution cameras offer clearer images, which can be crucial for identifying intruders or other details.
   • Field of View: Consider the area each camera can cover. Wide-angle lenses reduce the number of cameras needed for full coverage but can sometimes offer less detail at the periphery.
   • Night Vision: Ensure that the cameras provide high-quality night vision, a common feature where these brands excel, to maintain security around the clock.
3. Alarm Systems: Alarms are essential for alerting you and potentially scaring off intruders. HikVision offers and integrated alarm system that can be linked with the HikVision and HiLook CCTV solutions. Consider features like:
   • Functionality: The HikVIsion AX Pro Alarm offers a wide range of devices with extended functionality.
   • Type of Alerts: Systems can provide different alert types, from loud alarms to notifications sent directly to your phone or local authorities.
4. Storage Solutions: Since your preference excludes cloud storage, focus on local storage options. These brands provide NVR (Network Video Recorder) systems that store high-resolution video locally. Ensure the storage capacity meets your needs based on the number of cameras and the amount you wish to record before overwriting old data. The amount of storage you require should also be considered,
5. Access and Integration: Modern security systems often offer remote access through mobile apps or web interfaces. Check that the systems from HikVision, HiLook, or Dahua allow you to easily monitor and manage the security settings from anywhere, without requiring a costly cloud storage solution.
6. Reliability and Support: Consider the warranty and customer support offered by the manufacturer. Reliable customer support can be crucial for troubleshooting and ensuring your system operates effectively.
7. Installation and Maintenance: Evaluate whether you will need professional installation or if you can handle it yourself. Also, consider the ease of maintenance of the systems you are considering.

By focusing on these key areas, you can select a security system that effectively addresses your specific security needs with robust and reliable technology from trusted brands like HikVision, HiLook, and Dahua. These systems are designed to provide a higher level of security and performance compared to many other commercially available options.

Using an Uninterruptible Power Supply (UPS) with your CCTV or alarm system is not a mandatory requirement, but it is highly recommended for several reasons. Below are key considerations that detail why incorporating a UPS into your security setup can be beneficial:

1. Continuous Operation During Short Term Power Outages

• CCTV Systems: Power interruptions can lead to gaps in video surveillance. A UPS ensures that your CCTV system continues to operate uninterrupted during short-term power outages, maintaining constant security monitoring.
• Alarm Systems: Similarly, an alarm system connected to a UPS will remain active and functional when the power goes out, ensuring that your property is protected at all times.

2. Protection Against Power Surges

• UPS units typically offer surge protection, shielding your sensitive CCTV and alarm system components from damage caused by power surges. This can extend the lifespan of your equipment and prevent costly repairs or replacements.

3. Data Integrity

• For digital CCTV systems, sudden power losses can corrupt data and lead to the loss of important surveillance footage. A UPS provides a buffer that can prevent data corruption by allowing systems to shut down properly.

4. Increased System Reliability

• Incorporating a UPS can significantly enhance the reliability of your security systems. Knowing that your CCTV and alarm systems will remain operational during power fluctuations adds an extra layer of security. Additionally, some UPS units provide EFI filtering which helps to address issues relating to poor quality power supply and mitigate it’s effects on electronic circuits.

5. Cost-Effectiveness

• The investment in a UPS can be cost-effective in the long run. It prevents potential losses from theft or vandalism during power outages and avoids the expenses associated with repairing or replacing equipment damaged by power issues.

How to Choose the Right UPS

When selecting a UPS for your CCTV or alarm system, consider the following factors:

• Power Capacity: Calculate the total power consumption of your security system to ensure the UPS can support it for a sufficient duration.
• Run Time: Consider how long you need the UPS to keep your systems running during an outage. This will depend on your specific security needs and the typical duration of power outages in your area.
• Quality and Features: Look for a UPS with a good track record of reliability and features such as automatic voltage regulation, surge protection, and user-friendly status indicators.

Conclusion

While not strictly necessary, using a UPS with your CCTV and alarm systems is a wise precaution that enhances security, protects your investment, and ensures peace of mind. The choice to use a UPS should be based on an assessment of your security needs, the value of the assets being protected, and the reliability of your local power supply.

WizSense and AcuSense are both advanced security technologies that utilize deep learning algorithms for enhanced surveillance capabilities, developed by Dahua Technology and Hikvision, respectively. While both technologies aim to minimize false alarms and improve the accuracy of threat detection, they are designed for integration into different ecosystems of products and have distinct features tailored to their respective brand’s offerings.

WizSense, developed by Dahua Technology, is a series of AI products and solutions that employ an independent AI chip and deep learning algorithm. It is designed to accurately recognize humans and vehicles within an image, allowing users to concentrate on real threats. WizSense aims to deliver intelligent video analysis, simplifying operations and enhancing the efficiency of video surveillance systems.

AcuSense, on the other hand, is Hikvision’s approach to applying deep learning algorithms within select security cameras and video recorders. AcuSense technology is engineered to automatically detect humans and vehicles through real-time video analytics, providing instant notifications to users. By distinguishing between human and vehicle movements and other innocuous movements (such as animals, falling leaves, or heavy rain), AcuSense aims to reduce false alarms significantly, enabling users to focus on genuine security threats.

Both technologies represent their companies’ strides towards integrating artificial intelligence into security systems, making advanced surveillance accessible and reducing the workload on monitoring personnel by filtering out irrelevant alerts. While they share a common goal of improving surveillance efficiency and accuracy, the choice between WizSense and AcuSense may come down to compatibility with existing security systems, specific feature preferences, and brand loyalty.

Choosing between a 2.8mm and 4mm lens for CCTV cameras largely depends on the intended use and the area you wish to cover. A 2.8mm lens is generally favored for its wider field of view, making it suitable for indoor and outdoor environments across domestic, retail, commercial, and general applications. This lens allows for broader coverage, which is ideal for monitoring large areas with a single camera, such as front and back yards, retail spaces, warehouse space, parking lots and other open areas. For specific situations or settings where detail at a distance beyond the range of a 2.8mm is important, a 4mm lens might be considered, but the versatility and coverage provided by a 2.8mm lens often make it the preferred choice. Also, if detail at a distance is required, a varifocal camera may be a better choice than a 4mm lens. It’s important to consult with a professional to ensure the chosen lens meets your specific requirements and maximizes the effectiveness of your CCTV system. If in doubt, call us…. we’re here to help!

All products we offer are sourced exclusively from Authorised Australian Distributors, ensuring they are specifically designated for the Australian market. We firmly stand against the sale of grey imports. As such, every item you purchase from us is fully covered by the manufacturer’s warranty applicable within Australia, guaranteeing authenticity and local support for your peace of mind. This policy ensures that our customers receive only genuine products that adhere to the specifications set for the Australian market, backed by manufacturer support.

Choosing between a 6MP and an 8MP camera for your CCTV system depends on your specific needs for image quality, area coverage, and storage considerations.

• 6MP cameras offer high-resolution images that are suitable for most security needs, requiring less storage space than 8MP cameras. They provide a good balance between image clarity and file size, making them cost-effective for many applications.
• 8MP cameras, also known as 4K cameras, deliver superior image quality with more detail, especially useful for covering larger areas or when a limited digital zoom is needed without significant loss of detail. However, they require more bandwidth and storage capacity.

Pros of 6MP:

• Sufficient resolution for general surveillance needs.
• Lower storage and bandwidth requirements than 8MP.

Cons of 6MP:

• Less detail compared to 8MP, especially in zoom.

Pros of 8MP:

• Higher detail and clarity, beneficial for identifying subjects at a distance.
• Better for large area surveillance.

Cons of 8MP:

• Higher cost for storage and bandwidth.
• Potentially higher initial cost.

Your choice should align with your surveillance objectives, considering the trade-offs between resolution, storage, and cost.

PLEASE NOTE that whilst a standard fixed lens 8mp camera will allow for a limited digital zoom due to it’s higher resolution, it does not replace the function of varifocal or PTZ cameras which have an optical zoom. If a zoom requirement is important to you, you should discuss this with your installer, or feel free to call us…. we’re here to help!

When you buy one of our CCTV kits, in many cases a Hard Disk Drive (HDD) will generally already be installed in the system when specified. The capacity of the pre-installed HDD can be found both on the product’s page and on your invoice. Be aware that some of our kits do not include a HDD, so you can choose a capacity that is right for you. If it is not clearly stated that a Hard Disk of a particular capacity is included, then a HDD is not included. If you are purchasing an NVR separately, it generally does not include a HDD unless the product description explicitly states otherwise, as is the case with certain HikVision NVR models.

Should you need a Surveillance HDD tailored to your NVR, or if you’re looking to expand your system with additional drives (if your NVR accommodates more than one HDD), we invite you to explore our wide range of options here:

https://commsdirect.com.au/product-category/cctv-systems/cctv-systems-by-brand/dahua-solutions/dahua-accessories/dahua-hdd-storage/

We recommend verifying the number of HDDs your NVR can support before making any additional purchases.

Absolutely we do. Our range of Cat6 Pre-Terminated CCTV cables come in Blue, and in lengths of 5m, 10m, 15m 20m, 25m and 50m from stock. No wasting time cutting, crimping and terminating cables with RJ45 plugs. No need to worry about cable pairing conventions. With these high quality leads, run between the NVR and the camera. Plug one end into the camera, the other into the NVR and that link is done.

Security cameras come in various types, each designed with specific features to meet different surveillance needs. Understanding the difference between turret, bullet, PTZ (Pan-Tilt-Zoom), varifocal, and dome cameras can help you select the right camera for your security system. Here’s a breakdown of each type:

1. Turret Cameras

Features:

• These are an excellent general use camera, and are our most popular camera type. Also known as “eyeball” cameras, turret cameras have a ball-and-socket design that allows them to rotate freely in any direction when manually adjusted.
• They provide a wide range of view adjustments without being limited by a fixed casing.
• Turret cameras typically come with built-in infrared (IR) LEDs for night vision and are less susceptible to IR reflection or glare issues because of their separate glass enclosures.

Best For:

• Areas where camera direction may need frequent adjustments.
• General indoor and outdoor use, especially in scenarios where glare from IR LEDs on dome cameras might be an issue.

2. Bullet Cameras

Features:

• Characterized by their cylindrical, bullet-like shape.
• Often designed for outdoor use with strong weatherproof casings.
• Have a fixed viewing angle and usually come with IR LEDs for night vision.
• Easier to install and direct towards a particular area due to their shape.

Best For:

• Monitoring long, straight areas like corridors, perimeter fences, and long outdoor pathways.
• Situations where a visible security presence is beneficial as a deterrent.

3. PTZ (Pan-Tilt-Zoom) Cameras

Features:

• PTZ cameras offer remote directional and zoom control, making them highly versatile.
• They can pan (move horizontally), tilt (move vertically), and zoom in on specific areas for detailed monitoring.
• Often used in surveillance systems that require active monitoring, as they can be controlled by an operator or software to follow suspicious activity. As they generally require active user intervention, they are not generally recommended for residential use in urban environments.

Best For:

• Large, open areas where active, real-time monitoring is needed to cover vast expanses or follow moving subjects, such as parking lots or city surveillance. If using PTZ with greater optical zoom, (25x, 45x), these cameras may also be useful in rural property settings.

4. Varifocal Cameras

Features:

• Equipped with varifocal lenses, allowing the focal length and thus the field of view to be manually or automatically adjusted.
• Offer flexibility in setting up the camera view, balancing between wider angles and detailed close-ups, much like a pair of binoculars in which the lens moves in and out and you adjust the dial. In this distance, the dial is electronic.
• Can be found in various camera types, including bullet and dome configurations.

Best For:

• Areas where the monitoring focus might need to be changed based on specific times or events, providing versatility without physically moving the camera.

5. Dome Cameras

Features:

• Named for their dome-shaped casing, which makes it difficult to see the camera’s direction, adding an element of uncertainty for potential intruders.
• The dome casing also protects the camera from environmental elements and vandalism.
• Often equipped with varifocal lenses and IR LEDs for night vision, suitable for both indoor and outdoor installations.

Best For:

• Situations where it’s beneficial to conceal the camera’s viewing direction, such as retail spaces, restaurants, or any public area where discreet surveillance is preferred.

Each camera type has its advantages and ideal use cases based on the specific requirements of a surveillance system, such as the need for discretion, the ability to monitor large areas, or the need for detailed viewing of specific points of interes

Wireless CCTV systems have gained popularity among consumers for their straightforward installation process, presenting an attractive option for those looking to quickly enhance their property’s security. However, these systems come with their own set of challenges, primarily their susceptibility to losing connection with the Wi-Fi network. This issue can create significant gaps in surveillance coverage, compromising the security of the premises. Additionally, the maintenance of wireless systems can be cumbersome, as it involves regular battery replacements or ensuring a constant, uninterrupted power supply to each camera, adding to the overall upkeep and operational costs.

Given these considerations, our preference leans towards the installation of wired CCTV systems, which offer superior performance in several critical areas. One of the most significant advantages of wired systems is their unparalleled reliability. Since these systems are directly connected to the power source and data transmission networks, they are less likely to experience interruptions or connectivity issues, ensuring continuous and consistent surveillance. This direct connection eliminates the need for frequent battery changes, reducing maintenance efforts and ensuring that your security system remains operational without unnecessary downtime.

Furthermore, wired CCTV systems tend to offer higher video quality and faster data transmission rates compared to their wireless counterparts. This is because wired connections are not subject to the same bandwidth limitations or interferences that can affect wireless signals, providing clearer images and more reliable storage and retrieval of footage. This aspect is crucial for security purposes, as higher video quality ensures that critical details are visible and usable for identification or evidence if necessary.

Opting for a wired CCTV system also means enhanced security from hacking attempts. Wireless networks can be vulnerable to security breaches, whereas wired systems, with their direct physical connections, are inherently more secure. This added layer of security is vital in protecting sensitive footage and maintaining the integrity of your surveillance system.

In summary, while the convenience of wireless CCTV systems is undeniable, the benefits of wired systems—especially in terms of reliability, maintenance ease, video quality, and security—make them a more advantageous choice for comprehensive and dependable property surveillance. By choosing a wired CCTV system, you invest in a robust security solution that ensures ongoing vigilance and peace of mind.

While it’s possible to set up a CCTV camera security system on your own, you must be sure that you know the entire process and get everything right. Your needs can quickly get complicated with the number of cameras, different wiring or networking requirements, choosing and installing the right supporting equipment etc. If you install something incorrectly, chances are that you will may no longer be covered under warranty or run security risks. Experienced professionals can help you with the right components for your use, install everything easily, and show you how to use your set-up, saving you a lot of hassle, and ensuring you utilise the benefits and features of your CCTV equipment.

Surveillance hard drives are designed specifically for 24/7 DVR and NVR surveillance solutions and is optimised for system playback and performance.

There are three main tasks HDDs do besides storage: read data, write data, and transfer data. Generally, surveillance HDDs are turned on 24 hours/7 days a week. They write data and store footage from security video most of the time. They transfer them only a small portion of the time. Regular HDDs are designed for being used mostly to read data and are not typically tested for use in a 24×7 surveillance environment with the continuous demand of writing videos. Video surveillance HDDs are designed to endure heavy writing, from several closed-circuit television (CCTV) cameras simultaneously, consume low power, and endure environments with a wide range of temperatures.

Succinctly put, surveillance hard disks are designed to last longer when used for CCTV applications. We have a range of surveillance hard disks available to meet your needs.

https://commsdirect.com.au/product-category/cctv-systems/cctv-systems-by-brand/dahua-solutions/dahua-accessories/dahua-hdd-storage/