FAQ

Online via our Comms Direct website.

The simplest and fastest method is to browse through our products, select the item you wish to purchase, choose the quantity, and click on the “Add to Cart” button. Once you’re ready to complete your purchase, navigate to your shopping cart and click on the “Checkout” button. Follow the instructions to provide shipping information, select a payment method, and review your order before finalising the purchase. Major credit cards accepted include Visa, MasterCard, American Express, JCB and others. You will receive a payment confirmation email if you pay by any method other than EFT.

Depending on which payment method you select, the charge will appear on your statement as either of:

1. SKS Distribution Australia Pty Ltd; or
2. Comms Direct SKS Aust

You will receive a separate email with your order confirmation which will provide information relating to your purchase including details of the items purchased..

Your order number will appear on the confirmation emails, and should be used in any correspondence or communications.

A Tax Invoice will automatically be sent to you upon the items being shipped.

Offline purchases

Sometimes the nature of your requirements needs a more personalised approach to order generation, billing, and fulfilment. If this is required call our sales team, and we can work through this with you and generate an invoice for payment. This process takes longer than purchasing directly online as it is a manual process.

Please note that if you simply require an invoice for payment, you can achieve this by selecting EFT as the payment method at checkout and completing the order. The system will email you a pro-forma invoice and place your order on hold pending payment. Once payment is made the order will be processed. A Tax Invoice will automatically be sent to you upon the items being shipped.

Absolutely! Ensuring the security of your payments is our top priority at Comms Direct. We understand how important it is to keep your financial information safe, and we’ve implemented robust security measures to protect your transactions and personal data. Here’s how we ensure your payment security:

1. Strong Encryption: Every payment made on our platform is protected by advanced encryption technologies. This means that your sensitive information, such as credit card numbers and personal details, is converted into secure codes that are nearly impossible to decipher.
2. Compliance with Standards: We adhere to PCI DSS (Payment Card Industry Data Security Standard), which is a set of requirements designed to ensure that all companies processing, storing, or transmitting credit card information maintain a secure environment. This is the gold standard for payment security.
3. Secure Payment Gateways: We partner with reputable payment processors that are recognized for their high security and reliability. These gateways act as a bridge between our customers and their financial institutions, offering an additional layer of security.
4. Fraud Prevention Measures: Our system is equipped with sophisticated fraud detection and prevention tools that monitor transactions in real-time. Any suspicious activity is promptly investigated to protect our customers from unauthorized use of their information.
5. Robust Platform Security: We take a comprehensive multi-faceted approach to securing our website and broader platform to ensure that your data is kept safe. We monitor these systems in realtime which helps us identify and address any potential vulnerabilities promptly. In addition, we do not store credit card information on our website, nor do we retain such information.
6. Customer Verification: We implement necessary verification steps to ensure that the person making the payment is the rightful owner of the payment method being used. This is a precautionary measure to prevent identity theft and unauthorized access.

We want to reassure you that making payments on Comms Direct is not only easy and convenient but also secure. Protecting your privacy and security is a responsibility we take very seriously. If you have any more questions or need further assistance, our customer support team is here for you 24/7.

Remember, we are committed to providing a secure, transparent, and trustworthy environment for all our users. Your peace of mind is important to us, and we’re here to support you every step of the way.

We accept, Visa, Mastercard, American Express, Diners, JCB, Union Pay, AfterPay, Klarna, ZipPay, and Apple Pay, via our secure payment gateway at checkout.

If you wish to pay by EFT, select EFT at checkout, and you will be sent an invoice for payment. Once payment is made and funds are received into our account, then goods will be released for processing.

Tax Invoices are sent automatically by our system to the email address supplied @ checkout in the billing details when goods have shipped and the orders is finalised and closed.