FAQ

Online via our Comms Direct website.

The simplest and fastest method is to browse through our products, select the item you wish to purchase, choose the quantity, and click on the “Add to Cart” button. Once you’re ready to complete your purchase, navigate to your shopping cart and click on the “Checkout” button. Follow the instructions to provide shipping information, select a payment method, and review your order before finalising the purchase. Major credit cards accepted include Visa, MasterCard, American Express, JCB and others. You will receive a payment confirmation email if you pay by any method other than EFT.

Depending on which payment method you select, the charge will appear on your statement as either of:

1. SKS Distribution Australia Pty Ltd; or
2. Comms Direct SKS Aust

You will receive a separate email with your order confirmation which will provide information relating to your purchase including details of the items purchased..

Your order number will appear on the confirmation emails, and should be used in any correspondence or communications.

A Tax Invoice will automatically be sent to you upon the items being shipped.

Offline purchases

Sometimes the nature of your requirements needs a more personalised approach to order generation, billing, and fulfilment. If this is required call our sales team, and we can work through this with you and generate an invoice for payment. This process takes longer than purchasing directly online as it is a manual process.

Please note that if you simply require an invoice for payment, you can achieve this by selecting EFT as the payment method at checkout and completing the order. The system will email you a pro-forma invoice and place your order on hold pending payment. Once payment is made the order will be processed. A Tax Invoice will automatically be sent to you upon the items being shipped.

If a product is out of stock, you can request to be notified when it becomes available again by entering your email on the product page. We restock our products regularly.

Yes, you can indeed purchase our products as a private individual, even if you do not own a business. We are committed to making our range of products accessible to all our customers, regardless of whether they are buying for personal use or for a business.

However, it’s important to note that while purchasing the product is straightforward, some of our items require installation by qualified technicians and/or tradesmen to ensure compliance with relevant laws and regulations. This is particularly true for products that are complex, require specific technical expertise for installation, or have legal stipulations regarding their installation and use. A professional installer can also assist when evaluating your requirements, and ensuring you order the right products to meet your needs.

We strongly recommend consulting with a professional installer or service provider to ensure that any installation is done safely and in accordance with all applicable standards and regulations. This approach helps in safeguarding not only the integrity of the product but also your safety and compliance with legal requirements.

If you have any queries, please feel free to contact our customer support team.

If you’ve forgotten your password, don’t worry! Resetting your password is a simple and secure process. Just follow these steps to regain access to your account:

1. Go to the password reset page by clicking on the RESET PASSWORD link below.
2. Enter the email address associated with your account in the provided field.
3. Click on the “Reset Password” button. You will receive an email with instructions on how to create a new password.
4. Open the email and follow the provided link to set up a new password. If you don’t see the email in your inbox, please check your spam or junk folder.
5. Choose a new, strong password. It’s recommended to use a mix of letters, numbers, and symbols to enhance security.
6. Once your new password is set, you can use it to log in to your account.

If you encounter any issues during this process or need further assistance, please do not hesitate to contact our customer support for help.

RESET PASSWORD