Where do I find my order’s courier tracking details?

Thank you for your inquiry about locating your courier tracking details. We understand the importance of being able to track your order every step of the way and are committed to providing you with timely and accurate shipping information.

When the pick up of your order has been booked with the relevant courier, our system automatically generates a confirmation email which is sent directly to the billing email address associated with your order. This email serves a dual purpose: not only does it confirm that your goods have been cleared for dispatch and are awaiting imminent pickup, but it also contains the essential tracking details you’ll need to follow the progress of your delivery.

Here’s what you can expect in the shipment confirmation email:

How to Use Your Tracking Details:

Didn’t Receive an Email?

If you haven’t received a shipment confirmation email from us within a reasonable timeframe after placing your order, please check your email account’s “Spam” or “Junk” folders to ensure it wasn’t mistakenly filtered. If the email is not found, please contact our customer service team with your order details, and we will promptly assist you in retrieving your tracking information.

We appreciate your business and are here to ensure that your experience with us is smooth and satisfactory. Should you have any further questions or require additional assistance, do not hesitate to reach out.

Where do you deliver, and can you deliver to my PO Box or Parcel Locker?

If you wish we can arrange shipping to your door via one of a range of national and international courier services. They deliver across Australia & NZ, from state and territory capitals to the very remotest corners of the map.

For more details regarding shipping + delivery see the link below:

How and when does my order Ship?

Please follow the link below to view more information about Shipping & Delivery.



We hope you find these Frequently Asked Questions (FAQ) helpful.   Whilst we take care to keep them updated, invariably new technology can supersede some of the tips given here.  For the very latest product, technical  specifications, and support information you should reference the manufacturer’s website, or alternatively, pick up the phone and give is a call.   You should note that the information contained in these FAQ’s is of a general nature only and does not take into account your environment, nor your specific needs.    If you want to discuss your requirements, we are always happy to assist you with any questions you may have.   Call us…..  We’re here to help.