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If you believe a product is faulty, call us on 1300 089 888 to discuss and troubleshoot the issue. Often the source of the problem is to do with configuration and network conflict issues, rather than with a product fault, so let us try and work through the issue with you over the phone, or via our online chat.
If this is not successful and we need to investigate further, AND we have determined that the issue is one that may be covered by warranty when inspected, we may instruct you to complete the returns form below. To avoid delays, please ensure that you complete the form in its entirety, providing all. the information requested. Incomplete forms cannot be processed, so avoid delays by completed every requested field.
One we have evaluated the request, we will send you an email with instructions on how to proceed from that point. Do NOT return goods to us without first receiving an RA# (Return Authority) from us via email.
We hope you find these Frequently Asked Questions (FAQ) helpful.  Whilst we take care to keep them updated, invariably new technology can supersede some of the tips given here.  For the very latest product, technical  specifications, and support information you should reference the manufacturer’s website, or alternatively, pick up the phone and give is a call.  You should note that the information contained in these FAQ’s is of a general nature only and does not take into account your environment, nor your specific needs.   If you want to discuss your requirements, we are always happy to assist you with any questions you may have.  Call us…..  We’re here to help.