FAQ

When considering the purchase of a security system, particularly from high-quality brands like HikVision, HiLook, and Dahua, there are several factors to take into account. These brands are recognized for their superior quality and features compared to many of the security systems commonly found at hardware, office supply, and general retail stores. Here are the key considerations:

1. Assessment of Risk: Before choosing a security system, it’s crucial to assess the specific risks and security needs of your property. Determine what you are trying to protect against – whether it’s burglary, vandalism, or monitoring access to certain areas. This will help you decide which features are necessary, such as motion detection, night vision, or perimeter alarms.
2. CCTV Options: CCTV (closed-circuit television) is a cornerstone of modern security systems. When evaluating CCTV solutions from HikVision, HiLook, and Dahua:
   • Camera Resolution: Higher resolution cameras offer clearer images, which can be crucial for identifying intruders or other details.
   • Field of View: Consider the area each camera can cover. Wide-angle lenses reduce the number of cameras needed for full coverage but can sometimes offer less detail at the periphery.
   • Night Vision: Ensure that the cameras provide high-quality night vision, a common feature where these brands excel, to maintain security around the clock.
3. Alarm Systems: Alarms are essential for alerting you and potentially scaring off intruders. HikVision offers and integrated alarm system that can be linked with the HikVision and HiLook CCTV solutions. Consider features like:
   • Functionality: The HikVIsion AX Pro Alarm offers a wide range of devices with extended functionality.
   • Type of Alerts: Systems can provide different alert types, from loud alarms to notifications sent directly to your phone or local authorities.
4. Storage Solutions: Since your preference excludes cloud storage, focus on local storage options. These brands provide NVR (Network Video Recorder) systems that store high-resolution video locally. Ensure the storage capacity meets your needs based on the number of cameras and the amount you wish to record before overwriting old data. The amount of storage you require should also be considered,
5. Access and Integration: Modern security systems often offer remote access through mobile apps or web interfaces. Check that the systems from HikVision, HiLook, or Dahua allow you to easily monitor and manage the security settings from anywhere, without requiring a costly cloud storage solution.
6. Reliability and Support: Consider the warranty and customer support offered by the manufacturer. Reliable customer support can be crucial for troubleshooting and ensuring your system operates effectively.
7. Installation and Maintenance: Evaluate whether you will need professional installation or if you can handle it yourself. Also, consider the ease of maintenance of the systems you are considering.

By focusing on these key areas, you can select a security system that effectively addresses your specific security needs with robust and reliable technology from trusted brands like HikVision, HiLook, and Dahua. These systems are designed to provide a higher level of security and performance compared to many other commercially available options.

Using an Uninterruptible Power Supply (UPS) with your CCTV or alarm system is not a mandatory requirement, but it is highly recommended for several reasons. Below are key considerations that detail why incorporating a UPS into your security setup can be beneficial:

1. Continuous Operation During Short Term Power Outages

• CCTV Systems: Power interruptions can lead to gaps in video surveillance. A UPS ensures that your CCTV system continues to operate uninterrupted during short-term power outages, maintaining constant security monitoring.
• Alarm Systems: Similarly, an alarm system connected to a UPS will remain active and functional when the power goes out, ensuring that your property is protected at all times.

2. Protection Against Power Surges

• UPS units typically offer surge protection, shielding your sensitive CCTV and alarm system components from damage caused by power surges. This can extend the lifespan of your equipment and prevent costly repairs or replacements.

3. Data Integrity

• For digital CCTV systems, sudden power losses can corrupt data and lead to the loss of important surveillance footage. A UPS provides a buffer that can prevent data corruption by allowing systems to shut down properly.

4. Increased System Reliability

• Incorporating a UPS can significantly enhance the reliability of your security systems. Knowing that your CCTV and alarm systems will remain operational during power fluctuations adds an extra layer of security. Additionally, some UPS units provide EFI filtering which helps to address issues relating to poor quality power supply and mitigate it’s effects on electronic circuits.

5. Cost-Effectiveness

• The investment in a UPS can be cost-effective in the long run. It prevents potential losses from theft or vandalism during power outages and avoids the expenses associated with repairing or replacing equipment damaged by power issues.

How to Choose the Right UPS

When selecting a UPS for your CCTV or alarm system, consider the following factors:

• Power Capacity: Calculate the total power consumption of your security system to ensure the UPS can support it for a sufficient duration.
• Run Time: Consider how long you need the UPS to keep your systems running during an outage. This will depend on your specific security needs and the typical duration of power outages in your area.
• Quality and Features: Look for a UPS with a good track record of reliability and features such as automatic voltage regulation, surge protection, and user-friendly status indicators.

Conclusion

While not strictly necessary, using a UPS with your CCTV and alarm systems is a wise precaution that enhances security, protects your investment, and ensures peace of mind. The choice to use a UPS should be based on an assessment of your security needs, the value of the assets being protected, and the reliability of your local power supply.

All products we offer are sourced exclusively from Authorised Australian Distributors, ensuring they are specifically designated for the Australian market. We firmly stand against the sale of grey imports. As such, every item you purchase from us is fully covered by the manufacturer’s warranty applicable within Australia, guaranteeing authenticity and local support for your peace of mind. This policy ensures that our customers receive only genuine products that adhere to the specifications set for the Australian market, backed by manufacturer support.

To extend the wireless range of your AX Pro system, you can use wireless signal repeaters. These devices amplify and re-transmit the signal from your alarm panel to further devices, effectively extending the coverage area of your security system. Make sure to place the repeaters strategically to cover areas with weak signal strength.

Wireless devices in the AX Pro system typically have a battery life of up to 5 to 6 years, depending on usage and device type. To replace the batteries, simply open the device cover (refer to the device manual for specific instructions), replace the batteries with the recommended type, and ensure the correct polarity. Always use high-quality batteries for the best performance and longevity.

To set up push notifications, download and install the Hik-Connect app on your smartphone. Follow the app instructions to add your AX Pro alarm panel and enable push notifications in the app settings. You can customize notification settings for specific events and devices according to your preferences.

Yes, the AX Pro alarm system can operate without an internet connection for local alarm functions. However, an internet connection is required for remote access, notifications, and firmware updates. For optimal functionality and security, it is recommended to maintain an active internet connection.

If you forget your admin password, you will need to contact Hikvision technical support for assistance. Be prepared to provide proof of purchase and the device’s serial number. Technical support will guide you through the process of resetting your password.

Firmware updates for the AX Pro alarm panel can be performed remotely via the Hik-Connect app. Ensure your panel is connected to the internet, and follow the prompts within the app or software to download and install the latest firmware version. It’s crucial to keep your device updated for enhanced security and new features.

Yes, the AX Pro alarm system is compatible with certain third-party IP cameras that support ONVIF protocols. This enables users to integrate their existing IP cameras into the AX Pro system for a unified security solution. However, for the best performance and compatibility, it’s recommended to use Hikvision cameras designed specifically for the AX Pro system. The Hikvision – DS-PDPC12PF-EG2-WB – AX Pro Wireless PIRCAM Detector with Image Verification ColorVu is a PIR with an integrated Image Verification camera. This is an excellent choice to integrate in place of 3rd party CCTV camera. (Read the data sheet for details).

The AX Pro alarm panel is highly scalable, supporting up to 210 devices. This includes a wide range of sensors, detectors, and cameras, allowing users to create a comprehensive security system that meets their specific needs.

The AX Pro alarm devices utilize a proprietary wireless protocol that offers an impressive open-air communication range of over 1,000 meters. However, please note that physical obstructions like walls and large metal objects can significantly reduce this range. It’s recommended to conduct a site survey to ensure optimal placement and signal strength.