FAQ

Resetting the password on a Dahua NVR should be done with caution and typically requires contacting Dahua support or your local distributor for assistance due to security protocols. However, some general steps include:

• Using the Reset Button: Some (typically older) models have a physical reset button inside the housing. Pressing and holding this button for a number of seconds (depending on the model) can reset the device to factory defaults, including the password.
• Using Dahua Toolbox: Dahua’s Toolbox software includes tools like the ConfigTool, which can sometimes reset passwords by detecting the device on the network. This method may require you to answer security questions or provide proof of purchase.
• Contact Support: For security reasons, Dahua often requires that you contact their customer support or your distributor directly. They may request the serial number of your device and proof of purchase before providing a reset code or further instructions.

If you’re unable to view your Dahua camera remotely, consider the following troubleshooting steps:

• Check Internet Connection: Ensure both the camera/NVR and the device you’re using to view the footage have active internet connections.
• Verify Configuration: Make sure the NVR/camera is properly configured for remote access. This includes setting up port forwarding on your router if necessary and ensuring any required Dahua cloud services are correctly set up.
• Update Software/Firmware: Ensure that both your Dahua device and the viewing application are updated to their latest versions.
• Firewall/Antivirus Settings: Check if your network’s firewall or your device’s antivirus software is blocking the connection.
• Check Platform Status: If you’re using a cloud service like Dahua’s DMSS, verify there are no outages or maintenance activities impacting the service.

To add an IP camera to a Dahua NVR, follow these steps:

1. Connect the Camera: Ensure the camera is connected to the same network as the NVR.
2. Access NVR Settings: Log into the NVR’s interface using a connected monitor and mouse or through the web interface on a computer.
3. Navigate to Camera Settings: Go to the “Camera” section in the settings menu.
4. Search for Cameras: Use the “Device Search” or similar option to find IP cameras on the network.
5. Add the Camera: Select your camera from the list and add it to the NVR, configuring the IP address (static or DHCP), username, and password for the camera.
6. Adjust Settings as Needed: Configure the recording settings, motion detection, and other parameters as required.

To update the firmware:

1. Visit the official HiLook website to download the latest firmware version for your camera and NVR.
2. Save the firmware files to a USB flash drive.
3. Insert the USB flash drive into the NVR’s USB port.
4. Access the NVR’s menu, navigate to the system or maintenance settings, and select the firmware upgrade option.
5. Follow the on-screen instructions to select the firmware file for the upgrade process. Ensure not to power off the device during the update.

Note: It’s crucial to ensure that the firmware is specifically designed for your model to avoid damaging the device and voiding warranty.

If the camera is not recording, consider the following checks:

• Recording Schedule: Ensure a recording schedule is set. You might have it set only to record on motion detection or at specific times.
• Storage: Verify that the NVR’s hard drive is properly installed, recognized, and has sufficient free space.
• Camera/NVR Configuration: Double-check that the camera is enabled for recording in the NVR’s settings. There might be specific settings that prevent continuous recording or recording under certain conditions.

If you’re unable to view the live feed, check the following:

• Physical Connections: Ensure the camera is properly connected to the NVR via an Ethernet cable.
• Power Supply: Verify both the camera and the NVR are powered on.
• IP Configuration: Ensure the camera’s IP address is compatible with the NVR’s network range. Auto-IP assignment should typically handle this, but manual configuration may be necessary in some networks.
• Compatibility: Make sure the camera is compatible with the NVR, especially regarding resolution and protocol support.

Setting up your HiLook IP camera with an NVR involves a few straightforward steps:

1. Connect the Camera: Physically connect your HiLook IP camera to the NVR using an Ethernet cable. Plug one end into the camera and the other end into one of the PoE (Power over Ethernet) ports on the NVR.
2. Power and Initialization: Ensure both the camera and the NVR are powered on. The NVR should automatically detect the camera and initialize it.
3. Configuration: Access the NVR’s menu using a connected monitor and a mouse. Navigate to the camera management section to see the connected cameras. Here, you can configure settings such as IP address allocation, recording schedules, and motion detection areas.

To reset your HiLook IP camera to factory settings, follow these steps:

1. Locate the Reset Button: Find the reset button on your camera. This is often located on the underside or back of the camera, possibly under a protective cover.
2. Press and Hold: Using a small, pointed object, press and hold the reset button for 30 to 40 seconds.
3. Wait for Reboot: Release the button and wait for the camera to reboot. This may take a few minutes.
4. Reconfigure: After resetting, you’ll need to reconfigure your camera settings.

Embarking on the journey to access your camera feeds remotely via HiLookVision requires a few straightforward steps. This comprehensive guide will walk you through the process, from initial configuration to the final connection using your smartphone. By the end of this guide, you’ll be well-equipped to monitor your cameras anytime, anywhere.

Initial Configuration on Your Device

1. Navigate to the HiLookVision Settings: Start by opening the Configuration menu on your device. Look for the “Network” section, and within that, you’ll find the option for “HiLookVision.” This is your gateway to enabling remote viewing capabilities.
2. Activating HiLookVision: Within the HiLookVision settings, you’ll come across a field labeled “Access Type.” Please ensure that you select “HiLookVision” from the options available. This action signifies that you are opting to use HiLookVision for remote access.
3. Enabling the Service: You’ll notice an “Enable” switch or button within the same menu. Turning this on is crucial as it activates the HiLookVision service. Upon doing so, a set of service terms will appear on your screen. Carefully read through these terms and click “OK” to agree, signifying that you understand and accept the conditions laid out for using the HiLookVision service.
4. Verification Code Setup: The next step involves setting up a verification code. This code plays a vital role in ensuring the security of your connection. Click on the specified area to create your unique code. Remember, you will need to use this code later when setting up the app on your smartphone, so keep it in a safe and accessible place.

Connecting via Smartphone

1. Downloading the HiLookVision App: Now, shift your focus to your smartphone. You’ll need the HiLookVision app to view your cameras remotely. This app is readily available for download at the HiLookVision official app store – you can access it directly through https://appstore.hikvision.com. Ensure you download the official app to avoid any security risks.
2. Scanning the Device QR Code: With the HiLookVision app installed on your smartphone, open the app and proceed to scan the QR code displayed on your device’s monitor. This QR code is a direct link to your specific camera setup, ensuring a secure and personalized connection.
3. Accessing Your Cameras: Once the QR code has been successfully scanned, the app will connect to your device. You should now be able to view live feeds from your cameras directly on your smartphone. This accessibility allows you to monitor your premises remotely, offering peace of mind and real-time surveillance capabilities.

By following these detailed steps, you’ve successfully configured your device for remote access and connected it to your smartphone via the HiLookVision app. This setup not only enhances the security of your premises but also offers you the flexibility to monitor your cameras from any location, at any time. Should you encounter any issues during setup or require further assistance, don’t hesitate to consult the HiLookVision support resources or contact their customer service for personalized guidance.

Wireless CCTV systems have gained popularity among consumers for their straightforward installation process, presenting an attractive option for those looking to quickly enhance their property’s security. However, these systems come with their own set of challenges, primarily their susceptibility to losing connection with the Wi-Fi network. This issue can create significant gaps in surveillance coverage, compromising the security of the premises. Additionally, the maintenance of wireless systems can be cumbersome, as it involves regular battery replacements or ensuring a constant, uninterrupted power supply to each camera, adding to the overall upkeep and operational costs.

Given these considerations, our preference leans towards the installation of wired CCTV systems, which offer superior performance in several critical areas. One of the most significant advantages of wired systems is their unparalleled reliability. Since these systems are directly connected to the power source and data transmission networks, they are less likely to experience interruptions or connectivity issues, ensuring continuous and consistent surveillance. This direct connection eliminates the need for frequent battery changes, reducing maintenance efforts and ensuring that your security system remains operational without unnecessary downtime.

Furthermore, wired CCTV systems tend to offer higher video quality and faster data transmission rates compared to their wireless counterparts. This is because wired connections are not subject to the same bandwidth limitations or interferences that can affect wireless signals, providing clearer images and more reliable storage and retrieval of footage. This aspect is crucial for security purposes, as higher video quality ensures that critical details are visible and usable for identification or evidence if necessary.

Opting for a wired CCTV system also means enhanced security from hacking attempts. Wireless networks can be vulnerable to security breaches, whereas wired systems, with their direct physical connections, are inherently more secure. This added layer of security is vital in protecting sensitive footage and maintaining the integrity of your surveillance system.

In summary, while the convenience of wireless CCTV systems is undeniable, the benefits of wired systems—especially in terms of reliability, maintenance ease, video quality, and security—make them a more advantageous choice for comprehensive and dependable property surveillance. By choosing a wired CCTV system, you invest in a robust security solution that ensures ongoing vigilance and peace of mind.

While it’s possible to set up a CCTV camera security system on your own, you must be sure that you know the entire process and get everything right. Your needs can quickly get complicated with the number of cameras, different wiring or networking requirements, choosing and installing the right supporting equipment etc. If you install something incorrectly, chances are that you will may no longer be covered under warranty or run security risks. Experienced professionals can help you with the right components for your use, install everything easily, and show you how to use your set-up, saving you a lot of hassle, and ensuring you utilise the benefits and features of your CCTV equipment.

Surveillance hard drives are designed specifically for 24/7 DVR and NVR surveillance solutions and is optimised for system playback and performance.

There are three main tasks HDDs do besides storage: read data, write data, and transfer data. Generally, surveillance HDDs are turned on 24 hours/7 days a week. They write data and store footage from security video most of the time. They transfer them only a small portion of the time. Regular HDDs are designed for being used mostly to read data and are not typically tested for use in a 24×7 surveillance environment with the continuous demand of writing videos. Video surveillance HDDs are designed to endure heavy writing, from several closed-circuit television (CCTV) cameras simultaneously, consume low power, and endure environments with a wide range of temperatures.

Succinctly put, surveillance hard disks are designed to last longer when used for CCTV applications. We have a range of surveillance hard disks available to meet your needs.

https://commsdirect.com.au/product-category/cctv-systems/cctv-systems-by-brand/dahua-solutions/dahua-accessories/dahua-hdd-storage/

If you wish we can arrange shipping to your door via one of a range of national and international courier services. They deliver across Australia & NZ, from state and territory capitals to the very remotest corners of the map.

We DO NOT use Australia Post for delivery EVER. As a result, we cannot deliver to PO Boxes or Parcel Lockers. Only to physical addresses.

For more details regarding shipping + delivery see the link below:

Absolutely! Ensuring the security of your payments is our top priority at Comms Direct. We understand how important it is to keep your financial information safe, and we’ve implemented robust security measures to protect your transactions and personal data. Here’s how we ensure your payment security:

1. Strong Encryption: Every payment made on our platform is protected by advanced encryption technologies. This means that your sensitive information, such as credit card numbers and personal details, is converted into secure codes that are nearly impossible to decipher.
2. Compliance with Standards: We adhere to PCI DSS (Payment Card Industry Data Security Standard), which is a set of requirements designed to ensure that all companies processing, storing, or transmitting credit card information maintain a secure environment. This is the gold standard for payment security.
3. Secure Payment Gateways: We partner with reputable payment processors that are recognized for their high security and reliability. These gateways act as a bridge between our customers and their financial institutions, offering an additional layer of security.
4. Fraud Prevention Measures: Our system is equipped with sophisticated fraud detection and prevention tools that monitor transactions in real-time. Any suspicious activity is promptly investigated to protect our customers from unauthorized use of their information.
5. Robust Platform Security: We take a comprehensive multi-faceted approach to securing our website and broader platform to ensure that your data is kept safe. We monitor these systems in realtime which helps us identify and address any potential vulnerabilities promptly. In addition, we do not store credit card information on our website, nor do we retain such information.
6. Customer Verification: We implement necessary verification steps to ensure that the person making the payment is the rightful owner of the payment method being used. This is a precautionary measure to prevent identity theft and unauthorized access.

We want to reassure you that making payments on Comms Direct is not only easy and convenient but also secure. Protecting your privacy and security is a responsibility we take very seriously. If you have any more questions or need further assistance, our customer support team is here for you 24/7.

Remember, we are committed to providing a secure, transparent, and trustworthy environment for all our users. Your peace of mind is important to us, and we’re here to support you every step of the way.

If you believe a product is faulty, call us on 1300 089 888 to discuss and troubleshoot the issue. Often the source of the problem is to do with configuration and network conflict issues, rather than with a product fault, so let us try and work through the issue with you over the phone, or via our online chat.

If this is not successful and we need to investigate further, AND we have determined that the issue is one that may be covered by warranty when inspected, we may instruct you to complete the returns form below. To avoid delays, please ensure that you complete the form in its entirety, providing all. the information requested. Incomplete forms cannot be processed, so avoid delays by completed every requested field.

One we have evaluated the request, we will send you an email with instructions on how to proceed from that point. Do NOT return goods to us without first receiving an RA# (Return Authority) from us via email.